Auckland Badminton Association Inc.
Terms and Conditions
APPLICABLE TO PLATFORM MEMBERS (INDIVIDUALS NOT GROUPS) AND CASUAL USERS ONLY
Last Updated: 1 August 2024
Below are Auckland Badminton Association’s (hereinafter referred to as ABA) Terms and Conditions:
1 COURT BOOKINGS: PLATFORM USERS (INDIVIDUALS)
a) Users may book only one court per hour.
b) Users can only book 2 hours within a 6 hour period.
c) Users may book courts no more than 14 days in advance.
d) Users may not book courts for private coaching by a non-accredited ABA coach, without prior written permission from ABA.
e) The terms and conditions set out in Section Two: Platform Users, of ABA’s general terms and conditions, also apply.
All types of users agree:
1) To follow and accept the terms and conditions regarding court bookings
2) To be kept informed with updated information from ABA
3) To keep court booking accounts in credit.
4) To provide and maintain true and accurate personal details on their platform court booking account.
5) That memberships are non-transferable.
1.1 AFFILIATED CLUB MEMBERS
1.1.1 Members may hold only one account receiving club membership court hire rates. Any other account in the member’s name will be charged the relevant court hire rates (community member or casual hire rates).
1.2 COMMUNITY MEMBERS (individuals)
1.2.1 Community memberships are renewable annually and are non-refundable.
1.3 ABA APPROVED COACHES
1.3.1 The conditions applying to ABA approved coaches’ will be in accordance with the individual contract between the coach and ABA.
1.3.2 Users may not book courts for private coaching by a non-accredited ABA coach, without prior written permission from ABA.
2 COURT BOOKINGS: CASUAL FACILITY USERS
2.1 Casual court bookings must be paid for at the time of the booking.
2.2 Casual facility users should note that the terms and conditions set out in Section One (Facility Use and Customer Code of Conduct) of ABA’s general terms and conditions apply to them. Failure to adhere to the terms and conditions may result in a refusal to allow future court bookings.
3 COURT BOOKING CANCELLATIONS, RESCHEDULING AND REFUNDS
3.1 Cancellations/Refunds and Credit Notes
a) ABA does not refund any court bookings.
b) ABA will provide a court booking credit under the following circumstances:
a. the court must be cancelled within 30 minutes of the time the court booking was made or
b. more than 48 hours before the time of the court booking.
c) New Court bookings and any changes to bookings made less than 48 hours prior to the booking time will not be credited or rescheduled.
3.2 Platform Members
(Club Affiliated Members, Community Members and ABA Approved Coaches)
3.2.1 Credit account balances will not be refunded on expired community memberships that have been inactive for 12 months or more from the date of their commencement.
3.2.2 Refunds for credit account balances on active community memberships may be provided with a deduction of a 10% or $25 administration fee.
3.2.3 Crediting an account will not incur any charges and will be available use to book courts, Proshop purchases or any invoice or payments to ABA
3.2.4 Where the Credit criteria has been met as set out in section 3.1 above, a refund will automatically be credited to the member account.
3.2.5 Where credit/refund criteria have not been met as set out in section 3.1 above, if ABA in its discretion decides to provide a credit/refund a member can elect to:
a. Rebook a court for the same value or lower value as the court being cancelled.
i. An additional payment is required for rebooked courts at a higher value than the value of the cancelled court.
b. Request a credit note adjustment to be processed to their platform court booking account.
c. Hold in credit to be used for court bookings, Proshop purchases or any invoice or payments to ABA
3.2.6 Courts may be rescheduled at the sole discretion of ABA and in accordance with the below criteria:
a. A booking may be rescheduled without charge when notification is provided to the Pro Shop no less than 30 minutes prior to the date/time of the court booking.
i. Where ABA in their sole discretion agrees to reschedule a booking, the customer will receive a credit on their account to the value of the original court booking and a charge for the value of the rescheduled court booking.
ii. Where a rescheduled booking is at a higher value than the original court booking value and where there is insufficient credit available on the customer account, the customer is required to either: 1) pay a top-up amount on their account or 2) pay for the rescheduled court, in full, via credit card, cash or EFTPOS.
b. Rescheduled courts notified to the Pro Shop fewer than 30 minutes to the date/time of the court booking are not permitted. In these instances, a court may only be cancelled, without refund, and rebooked. The rebooked court is fully chargeable to the customer.
3.3 Casual Facility Users
3.3.1 A casual facility user needing to cancel a court must contact the Pro Shop within 30 minutes of the time the court booking was made, or 48 hours before the time of the court booking. If the Pro Shop has not been contacted within the timeframes allowed, the customer will not be eligible to rebook a court without charge or to a refund of the court hire charge.
3.3.2 Where the credit/refund criteria have been met as set out in 3.3.1 above, a casual facility user can elect to:
a) Rebook a court for the same value as the court being cancelled.
i. Part refunds will not be provided for rebooked courts at a lower value than the value of the cancelled court.
ii. An additional payment is required for rebooked courts at a higher value than the value of the cancelled court.
Hold in credit to be used for court bookings, Proshop purchases or any invoice or payments to ABA
3.3.3 Courts may be rescheduled at the sole discretion of ABA and in accordance with the below criteria:
a) A booking may be rescheduled without charge when notification is provided to the Pro Shop no less than 30 minutes prior to the date/time of the court booking.
i. Where ABA in their sole discretion agrees to reschedule a booking and where the rescheduled court booking is at a higher value than the original court booking value, the customer is required to pay the difference via credit card, cash or EFTPOS.
ii. Where ABA in their sole discretion agrees to reschedule a booking and where the rescheduled court booking is at a lower value than the original court booking value, the customer is not refunded the difference.
b) Rescheduling court bookings notified to the Pro Shop fewer than 30 minutes to the date/time of the court booking are not permitted. In these instances, a court may only be cancelled, without refund or credit, and rebooked. The rebooked court is fully chargeable to the casual booker.
3.3.4 All refunds will be created as a Credit Note and can be transferred for any court bookings, Pro Shop purchases, payment of any invoices from ABA
4 ADDITIONAL TERMS AND CONDITIONS
Individual Platform members and Casual Users are, in addition to the above terms and conditions, also bound by Section One (1) and Section Five (5) of ABA’s General Terms and Conditions.
In agreeing to the terms and conditions set out above, Individual Platform Members and Casual Users are deemed also to have accepted the terms and conditions set out in Sections One and Five of ABA’s General Terms and Conditions.
